Off-ramp

How to Use

1. Please move to the INTMAX Wallet dashboard. Login is required.

   https://wallet.intmax.io/

   Below is the dashboard screen.

   
2. From the “Import Tokens/NFTs” page, please register the tokens you want to withdraw. For example,

   • Base-USDC

     • Network: Base

     • Address: 0x833589fcd6edb6e08f4c7c32d4f71b54bda02913

   • Arbitrum-USDT

     • Network: Arbitrum

     • Address: 0xFd086bC7CD5C481DCC9C85ebE478A1C0b69FCbb9

   You can add it by entering the information as shown in the picture below.

   
3. Click the "Convert" button.

   
4. Select "Sell" tab and click "Unlimit".

   
5. Choose a token on the following screen and click the "Sell Crypto" button.

   

   
6. Enter the token type and a amount.

   
7. KYC will be required, so please follow the on-screen instructions carefully. Some details cannot be changed after selection, so proceed cautiously.

   You'll need to complete the following steps:

   • Enter your personal information

   • Take a photo of your ID or passport

   • Perform a liveness check

   • Submit proof of residence documents

   

   
8. After completing these steps, follow the instructions provided by the payment provider to finish your withdrawal. Make sure to leave enough ETH in your wallet to cover the gas fees required for sending tokens. On the Ethereum mainnet, you'll need to keep approximately 0.0001 ETH in your balance.

   A payment confirmation screen like the one below will be displayed. Please confirm the amount and click the "Sell Now" button.

   
9. You will return to the INTMAX Wallet screen. Please confirm the details of the transaction and click the "Confirm" button. Then, sign the transaction to complete the process.

   
10. Navigate to the Transactions tab, then select the Convert tab to view your past on/off-ramp transaction history.

    The transaction history will display the following statuses:

    • Created: The transaction was initiated but not yet completed. For example, this status appears if you closed the Unlimit page prematurely or haven't completed token payment.

    • Pending:

    • Failed: The transaction has failed.

    • Completed: The transaction has been successfully completed, indicating that fiat and cryptocurrency have been exchanged.

    
11. You can view the details of items whose status is marked as "Completed."

    

The bank transfer will be completed within approximately 15 minutes. If the bank transfer fails, your cryptocurrency will be refunded within approximately 48 to 72 hours.